Refund policy

Refund & Return Policy

All sales are final on thrifted and secondhand items unless the product arrives damaged or not as described. If you receive a defective item, please contact us within 7 days of delivery at hello@theonlinethriftstore.com with photos, and we will review your request for a refund or exchange. Return shipping costs are the buyer’s responsibility unless the error was on our part.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at hello@theonlinethriftstore.com. 

If your return is accepted we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@theonlinethriftstore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@theonlinethriftstore.com.

⚠️ Please note: Since we sell secondhand and donated goods, items may not come with manufacturer warranties. If an item is later subject to a manufacturer recall, we are not responsible or liable for providing refunds, exchanges, or recall processing.